KonnectX ("KonnectX," "we," "us") respects your privacy. This Privacy Policy explains what personal information we collect when you use konnectx.net and our phone-ordering service, how we use and share it, and the choices you have.
By using our website or calling our specialists, you agree to the practices described here. If you do not agree, please do not use the service.
Information we collect
Information you give us: your ZIP code or service address, name, phone number and email when you request a quote, submit the callback form, or place an order through a specialist.
Information collected automatically: device and browser type, IP address, pages viewed, referring links, and similar analytics data gathered through cookies and comparable technologies.
Information from providers and partners: availability, plan and order-status details we exchange with the internet and TV providers you ask us to compare or order.
How we use your information
To check service availability at your address and show the plans you can order.
To contact you about your quote or order, schedule installation, and provide customer support.
To operate, secure and improve our website, measure marketing performance, and prevent fraud.
To comply with legal obligations and enforce our Terms of Use.
How we share your information
With the provider you choose, to place and fulfill your order.
With service vendors who help us run the business (hosting, analytics, call handling, CRM) under contracts that limit their use of your data.
For legal reasons — to comply with law, respond to lawful requests, or protect our rights, users and the public.
We do not sell your personal information for money. See "Do Not Sell or Share My Personal Information" for your opt-out rights regarding cross-context behavioral advertising.
Cookies and tracking
We use cookies and similar technologies for essential site functions, analytics (such as Google Analytics) and advertising measurement (such as the Meta Pixel). You can control cookies through your browser and our Cookie Policy.
Your choices and rights
You can opt out of marketing emails using the unsubscribe link, and ask us to stop calling you at any time.
Depending on where you live, you may have rights to access, correct, delete or limit the use of your personal information. To exercise them, contact us using the details below; we will verify your identity before acting on a request.
Data security and retention
We use reasonable administrative, technical and physical safeguards to protect your information, though no method of transmission or storage is 100% secure.
We keep personal information only as long as needed for the purposes above or as required by law.
Children's privacy
Our service is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
Changes and contact
We may update this Privacy Policy from time to time; the "last updated" date shows when. Material changes will be posted on this page.
Questions? Call us at (866) 345-4585 or use the Contact page.